The Next Big Thing – Leveraging Business Development to Implement a New Expense Reimbursement System

Program Specifics

On November 3, 2021 at 12:00 pm CT the annual Next Big Thing program comes to the Midwest. In this case study, we will talk about how the desire to capture more meaningful business development activity was the driver for the implementation of a new expense reimbursement system. Bringing together marketing, technology, administrative assistants, human resources, accounting, and attorneys, we will discuss best practices for managing change and engaging an entire firm around a common goal.

This is a program not to be missed.  Many of the projects either originating from or relying on the marketing and business development team require collaboration across multiple departments at a firm for success. Learn how meaningful this case study was and note these key takeaways:

  1. Discuss the Change Management ADKAR Model® (developed by: Prosci)
  2. Identify key stakeholders within the implementation process
  3. Learn tips on to how engage stakeholders throughout the entire firm to help create a common goal

Change management is a critical element of all of our roles no matter what chair we sit in. The Prosci ADKAR Model is an internationally recognized approach to breaking down a given process, recognizing the need for guiding people’s energy for good, and then helping ensure the effort becomes part of the culture of the firm.

We’re excited this dynamic program that showcases specific case studies from luminaries in the industry and how the ADKAR model was applied!

Our Sponsor

We thank our sponsor – Clockwork Design Group, inc – for sponsoring this program. We appreciate you!

Our Speaker

Ashraf Lakhani, Chief Business Development and Marketing Officer, Porter Hedges LLP, Houston

Ashraf has over 20 years of legal marketing experience. He is responsible for developing and executing the client development strategies, coordinating the client feedback program, managing public relations, and leading the marketing team. Prior to Porter Hedges, he led the marketing efforts in Texas for both Morgan Lewis and Howrey as they expanded into the state. Ashraf served as the LMA President in 2018, co-chaired the LMA Annual Conference in 2015, and received the LMA Southwest Distinguished Service Award in 2020.


  • Kate Harry Shipham

    Kate Harry Shipham is the Principal of KHS People LLC, an executive search firm with a niche in placing marketers and business developers in law firms. Kate is a former attorney, and she leverages her background as an attorney to understand the individual needs of her clients and candidates. Both clients and candidates work with Kate because of her deep understanding of the market, her ability to relate based on her attorney and search experience combined, and her professional and personable style she brings into each search.